This policy explains how returns, exchanges, and refunds work for orders placed directly with Tangled Stardust Studios. Please contact us before sending an item back so we can provide instructions.
Standard returns
To request a return, contact us within 14 calendar days after your order is delivered. Include your order number and the reason for the request. Eligible standard items must be unused, unworn, undamaged, and returned in their original packaging. Please contact us before mailing an item back; we will provide instructions for approved returns.
Commissioned and made-to-order items
Commissioned and made-to-order items are non-refundable because the design is approved through multiple stages before the piece is made. If a commissioned or made-to-order item arrives damaged, defective, or materially different from the approved design, contact us using the instructions below so we can review the issue.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at solutions@tangledstarduststudios.design. Include your order number, a description of the issue, and clear photos when relevant. Please wait for return instructions before mailing the item. We will review the issue and work with you on an appropriate resolution.
Refunds
After we receive and accept an approved return, we will issue the refund to the original payment method unless we agree otherwise. Refunds will be issued within 7 business days after we accept the returned item. Your bank or payment provider may need additional time to post the refund.
Return shipping
For standard approved returns, the customer is responsible for return shipping. Original shipping charges are not refundable for standard returns. If an order arrives damaged, defective, or incorrect, contact us before returning it; we will provide instructions and handle return shipping as required by applicable law.
Exchanges and order changes
Exchanges for eligible standard items are available upon request; commissioned and made-to-order items are excluded. For a commissioned piece, contact us promptly if you need a change. We will confirm whether it is possible based on the stage of work.
Contact
For return or refund questions, email solutions@tangledstarduststudios.design and include your order number.
Last updated: October 10, 2026